Customer Experience Specialist

Customer Experience Specialist - £32,000 + OTE, Full-Time

If you are confident, courteous, considerate, highly organised and revel in success…..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it?

We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s expectations and ours too.

We want bright, enthusiastic people that are a joy to be around. Someone that is always thinking ahead to how they can make a difference to someone’s day, exceeding all expectations and to deliver 100% of what they promise. An experience customers will want to shout about.

You must be a pleasure to speak to face to face, on the telephone and across video platforms. An ability to engage via social media would be an advantage too to help bring even more personality to our dealership. Good written communication will definitely help you sell via email. And being on top of things is an absolute must. Our customers expect it and rightly so!

You will no doubt be passionate about vehicles. We want you to make our customers passionate about our vehicles too. You’ll need a full clean driving licence as we want you to be able to talk from experience about our products and potentially specialise in areas where product knowledge will be key.

The job is based around a £17,000 basic salary with an OTE in excess of £32,000 for the right candidate. We’ll give you the chance to attend Product Familiarisation Seminars and external as well as internal training. Earnings are uncapped, so the more you put in, the more you will definitely get out of the role.

The highlights:

· Good basic salary (dependent on experience) with uncapped earning potential

· 23 days holiday plus bank holidays, increasing by one day every 5 years

· Company pension after 3 months

· Uniform provided

· Car benefit scheme available after 6 months if criteria met

· On and off-site ongoing training and development provided

Please send a covering letter with your CV expressing why you feel you are the best person for the job. Please note applications without this will not be considered.

Job Type: Full-time

Pay: From £32,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• customer service: 1 year (preferred)
• Motor Trade: 2 years (preferred)
• sales: 2 years (preferred)

Licence/Certification:

• Full Clean Driving Licence (required)

Work Location: In person