Customer Experience Team Member

Main Duties

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the venue, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our bars. But most importantly, you’ll be a valued member of our small but perfectly formed team!

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

Skills and Experience Required

• Understand the impact of the role on the Customer Experience and its importance to the company.

• Have a great work ethic and care about quality.

• Be observant and focussed on the customer.

• Relate well to others.

• Communicate effectively.

• Be proactive, decisive and get things done.

• Think creatively.

• Have ambition and drive.

• Have a flair for sales.