Customer Feedback Officer

Customer Feedback Officer

Location: Stockport

Salary: £26,421 - £28,770

The Vacancy

Permanent

Full time, 37 hours

Closing date: Friday 19th January

Interview Date: Friday 2nd February

They pride themselves on building strong collaborative relationships locally, regionally and nationally. They are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of their customers. They aim to provide comfortable and affordable homes and engage customers and communities.

They're currently recruiting for a Customer Feedback Officer to join their Customer Feedback Team on a permanent contract. This role will see you recording and responding to all forms of Customer Feedback and helping drive service improvements across the organisation.

The role will involve you liaising and communicating effectively with customers, MPs, Councillors, Managers and Heads of service on a regular basis.

With excellent time-management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers.

In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providingtimely and high-quality responses. Customer Feedback Officers are involved at every stage of their complaints process and will be involved in facilitating stage 2 escalation requests and hearings.

This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by them and support teams across the organisation to effectively dealing with Customer Feedback.

Their ideal candidate will:

• Be very customer focused, with a high level of empathy and understanding. ?

• Have excellent time-management and organisational skills.

• Be able to influence stakeholders in order to gain good outcomes for customers.

• Have excellent verbal and written communication skills.

• Make good of use judgement and reason to seek appropriate resolutions with customers.

It is important to them that they have a diverse workforce, representative of the communities they work in. Equality, diversity and inclusion is important to them and they like to acknowledge that everyone is different. They're always looking to improve diversity within their teams and across the group, so they would welcome any applications from any underrepresented groups.?

About them

Our client isStockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and their own property portfolio. But they're more than just so-called rent collectors. They're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

They believe in being ambitious, making a difference in their local communities, and serving their customers with passion. They believe in approaching problems with innovation, in respecting their partners, colleagues and customers and in striving for excellence.

They are an equal opportunities employer, and they positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Their "Be You" approach sums up their belief that everyone has the right to be who they are, and to be that person at work, in line with their Values. They appreciate the strength they gain from having and supporting their diverse teams. Diversity contributes to their inclusive culture and allows them to be truly representative of the communities they work in.