Customer Feedback Team Leader

Stockport Homes Group (SHG) has a clear Mission: “One Team, Transforming Lives”. At the heart of this Mission is creating the best possible outcomes for customers and colleagues. As the Customer Feedback Team Leader, you will play a crucial role in enhancing the customer experience by effectively managing and analysing Customer Feedback. You will lead a dedicated team, ensuring that all feedback is handled promptly, professionally, and in line with our commitment to excellent customer service and achieving good outcomes for customers. Your insights will drive improvements across the organisation, helping us to better meet the needs of our residents. You will provide excellent levels of support to the Customer Experience Manager and other Senior Managers and be an expert on Customer Feedback within the organisation. You will be responsible for identifying learning from complaints and ensuring that changes are implemented.

We are looking for someone who:

• Holds effective interpersonal skills to enable high-quality interactions with colleagues and customers colleagues and customers
• Has strong leadership and team management skills, with the ability to motivate and develop team members.
• Can effectively manage, manipulate and analyse data to provide high value insights
• Has a genuine interest in customer care and achieving good outcomes for customers
• Is experienced in delivering exceptional levels of customer service

It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome applications from any underrepresented groups.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

This role will be on Stockport Homes terms and conditions.

Closing date: 3rd July 2024

Interview date: 12th July 2024

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.