Customer Journey Sales Progression Manager

Salary: £45,429 - £54,001 per annum
Hours: 36 per week
Contract Type: Permanent
Are you passionate about ensuring the customer always receives the very best service?
We are currently recruiting for a Sales Progression Manager to join the team in Croydon on a permanent basis.
What you'll be doing
Within the Customer Experience Directorate we need to ensure that the customer receives the best service and experience at each touch point of their journey with us. From their initial enquiry about their new potential home right through to moving in and the customer care provided during the defect warranty period.
The Sales Progression Manager supports the Head of Customer Journey to ensure all business, financial and customer satisfaction targets are met as part of the Sales Progression process for all new reservations. You will be responsible for ensuring every customer receives exceptional service from reservation to exchange of contract through to legal completion.
Some of the key duties include:
You'll lead the Customer Journey Sales Progression team to ensure delivery against KPIs and service standards
Set and deliver against deadlines for exchanges and completions to drive performance for accurate forecasting ensure targets are met
Manage a large portfolio of cases to exchange and legal completion
Produce regular reports and trackers that show team performance
Support the Head of Customer Journey on all activities including reporting on performance and budget spend
Build strong effective relationships with panel and framework solicitors to ensure exchanges and completions are done within agreed timeframes and monitor service standards and performance
Manage positive relationships with IFA's, surveyors and other related third parties
What you'll need
You'll already have some solid experience leading a high performing team and thorough knowledge of the property conveyancing process including shared ownership and private sale. You'll have excellent communication skills and experience liaising with third parties such as Solicitors. Change management experience would be an added bonus but is not essential.
So, if this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
What you can expect from us
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salary
Be part of a fantastic friendly team
Opportunity to work for the UK's largest housing association
Office based with the flexibility to work from home in line with business needs
Generous annual leave allowance - starting at 25 days, increasing to 30 days after 3 years' service
Professional development sponsorship
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Discretionary bonus of up to 5% of your basic annual earning
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
Closing Date: Tuesday 9th January 2024 at midnight.
Interviews will take place on Tuesday 16th and Wednesday 17th January 2024.
For further details on this vacancy, please click 'apply' or visit our website.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
About Latimer
Latimer is the development arm of Clarion Housing Group. What sets Latimer apart is a long-term commitment to the people who live in our homes. Our model is not to build and then move onto the next site. We are long-term stewards of place, committed to making a difference by building sustainable and thriving communities.
The surplus from Latimer developments are reinvested into Clarion Housing Group to build more affordable homes, improve and maintain existing social homes and support communities.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.