Customer Liaison Manager

Approach Personnel are working in partnership with a 5*, regional new homes developer who are recruiting for a Customer Liaison Manager, responsible for leading the regional customer relations team, including Customer Care Coordinators and Technicians, to deliver a 5* customer experience.

My client are looking for someone is who are able to support their Customers, their Customer Care Coordinators and Customer Care Operatives. A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role.

As a Customer Liaison Manager, you will:

• Demonstrably support the developer’s drive to deliver 5 * customer service by championing the customer journey
• Inspire and develop a collegiate regional Customer Care team capable of consistently delivering high levels of performance showing clear evidence of delivering a 5* customer service and who work to and follow clearly detailed action and development plans.
• Supporting the regional Customer Care team to set appropriate daily, weekly and monthly individual and team priorities and targets that optimise the customer experience.

The Ideal Candidate:

• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive NHBC, NHQC and Customer Service experience is preferable

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact us on 0115 9003 171 to leave your details, we will then contact you when a job arises which best suits your skills.