Customer & Market Insights Manager

Customer & Market Insights Manager

Job Summary:

• Lead strategic customer and Market Insights for the UK and Ireland Speciality & Rare Business Units.
• Provide decision support through market research, performance analysis, and competitive intelligence.
• Assist in short- and long-term forecasting of volume, revenue, and demand.
• Support business units with strategic initiatives, data analysis, and market research.

Main Responsibilities:

• Develop business partnerships and processes within the UKI Customer & Market Insights (CMI) team.
• Collaborate with key business functions to ensure decisions are based on data and insights.
• Lead UKI CMI strategic insight processes.
• Develop performance indicators for brand and execution initiatives.
• Promote best practices in CMI processes across the UKI affiliate.
• Work with above-market teams on business reporting and data requirements.
• Provide modelling support for tenders and product launches.

Strategic Forecasting and Analytics:

• Assist with budget modelling and present recommendations to senior leadership.
• Innovate and advance analytical methods for better decision-making.
• Partner with management to address key business issues and opportunities based on insights.
• Contribute to business reviews, annual planning, forecasts, and integrated customer planning for Biosimilars.
• Offer leadership recommendations during business reviews.

Market Research / Competitor Intelligence:

• Implement market research with input from local and above-Market Insights.
• Identify and address local research needs.
• Assess and report on brand and market performance, providing insights and recommendations.
• Maintain local market performance trackers.

Project Execution:

• Manage projects with key stakeholders, including continuous improvement and business development projects across various functions like CMI, D&A, Medical, Marketing, etc.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.