Customer Operations Assistant - Expiring Soon!

Customer Operations Assistant

Job Title: Customer Operations Assistant

Reporting to: Customer Operations Manager

Purpose: To ensure the processing of orders, credits, returns and debit notes are processed within the agreed time frames.

Ensuring customers’ needs and requests are met, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented to ensure successful, long-term client relationships are maintained.

Customer Operations Assistant Main Duties and Responsibilities:

• Progressing orders, credits, returns, Debit notes, POD’s within acceptable time frames and S.L.A’s.
• Provide a timely response and effective follow up to all sales enquiries using appropriate methods
• Work within a team to achieve set goals within a set time frame
• To receive and handle incoming phone calls for all enquiries in a timely and effective manner.
• Effective refer customer complaints to appropriate member of staff
• Attend company provided training to develop relevant product knowledge, techniques and skills;
• Follow all administrative policies and procedures 
• Participation in monthly Sales Meetings;
• Promote E shop to customers.

Customer Operations Assistant Specific Accountabilities:

• Ensuring all orders, credit and debits are processed in a timely manner
• Maintaining good customer relations with clients;

Dimensions:

• Working hours – normally from 0900 to 1730

Personal Experience/Qualifications/Skills:

• Trustworthy and honest;

·Appropriate technical aptitude and/or qualifications;

·Proven ability to manage own work

·Ability to establish good working relationships and good negotiation skills;

• Strong IT skills in Excel and Word and E-mail;
• Knowledge of SAP an advantage;
• Loyal and company-focused; .

This job description is not exhaustive or final as the employee may be requested to perform additional duties as deemed necessary by their manager to ensure all performance is in line with company expectations. Customer Operations Assistant

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Plain Sailing Recruitment Ltd, is a UK-based agency providing specialist solutions across all sectors. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.