AddressAt Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.
We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.
The Role:
As the Senior Customer ServicesOperations Administrator, you will own the B2B platform across the brands, and ensure on time GTM and implementation of improvements. You will collaborate with our Customer Services, commercial and IT teams to implement best practices and improve customer operations.
The ideal candidate will be proactive, collaborative and innovative with the ability to effectively prioritise. You will have a strong commercial and operational understanding to work in close partnership with our brands.
Your Impact:
- GMT Readiness: own season set up of the B2B platform by ensuring the system and all assets are available on time for a smooth order entry experience for users
- B2B Improvements: identify and support the implementation of improvements to the B2B platform in line with the strategic roadmap and improving user experience
- B2B Reporting: own key metrics for B2B including usage and adoption, user journey timings and work with the B2B product owner to ensure we can measure what matters
- Training: responsible for the generation and maintenance of all B2B training materials and other departmental SOP’s guaranteeing users’ access to high quality and digestible information
- Customer Facing Information & Customer Experience: own customer information packs including policies, ensuring documents are maintained and regularly circulated
- B2B ad hoc Admin & Maintenance: manage the B2B support mailbox to ensure queries are resolved within SLA, escalating any issues to IT for additional support if needed
Who You Are:
- You are detailed and methodical
- A natural communicator that can build strong relationships with B2B stakeholders
- You’re comfortable with to new ideas but also assertive to drive initiative
- You thrive in fast-paced environments and can manage your time effectively to meet deadlines
We would Love to Hear from People with:
- Prior experience working in Customer Services environmental, experience in a B2B environment is beneficial
- Experience using BI systems to provide data and reporting
- Proficient in Microsoft applications, with intermediate to advanced skills in Excel
- Understanding of Six Sigma or equivalent CI experience
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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