Customer Operations Manager

Role: Customer Operations Manager

Location: Milton Keynes

Duration: Permanent

Salary: £50-55K

My client are creating the Gateway, their shared service function in Milton Keynes initially to support a new contract win and then to expand across their existing customer base to become a key differentiator in the market. The right person will be joining not for a job but to start a career, the service is designed to foster exceptional career progression and personal growth, making the company an ideal place for ambitious professionals to thrive.
Job Summary
I am looking for an experienced and strategic Customer Operations Manager to lead the shared service centre, called The Gateway. This role will oversee the Helpdesk Advisor and Lead Contract Support roles, ensuring seamless support for accounts with reactive and planned maintenance activities. Additionally, the Customer Operations Manager will be responsible for the new account intake during mobilisation, including customer and site visits to understand client requirements and process mapping and documentation of procedures to ensure a smooth transition into the shared service centre. The ideal candidate will drive compliance, efficiency, and exceptional service delivery, supporting both current operations and future growth.

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