Address
Form of work
Salary The Opportunity
We are bespoke electronic security company working predominantly in central London, We are looking for a dynamic, commercially strong operator with an entrepreneurial spirit. They must have a enquiring mind and a huge amount of common sense to fit into our family run business.
JOB TITLE: Operations Manager
REPORTING TO: Managing Director
LOCATION: Milton Keynes
JOB PURPOSE
Responsible for ensuring the effective and smooth running of all operational aspects of Opem Limited to a high standard in line with the company beliefs and ethics.
MAIN DUTIES / RESPONSIBILITIES
Make sure all telephone calls to our main number are answered in good time and in a courteous manner.
First point of contact for all client enquiries
Managing the ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and Engineers are coordinated to visit if necessary
Management of all tickets from start to finish
Managing any 'problemdoors' with relevant client
Management of any high-volume alarms coming through to the Control Room
Managing all access control card changes for our clients using the appropriate system.
Control and management of Opem preferred contractors.
Make sure all telephone calls and emails are answered in good time and in a courteous manner.
Updating the CRM with dates for client's maintenance visits (PPM's)
General housekeeping duties in the CRM system.
Ordering staff uniforms
To ensure that the office space is tidy and well maintained.
To actively comply with and promote all working policies and procedures.
Perform and maintain a high standard of Customer Service at all times.
Liaise with clients and Opem engineers regarding the booking of service and maintenance visits.
Overall responsibility and control of the Service Desk Day to day management of service desk.
Co-ordinate service Engineers daily and make necessary arrangements for access to relevant sites.
Ordering of office stationery and supplies
Running daily and weekly reports as requested by clients
Ordering equipment for remedial works as and when necessary
Providing quotes to clients as and when required
Ensure that all service calls are managed correctly on Opem CRM system.
Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.
Deal with day to day operational problems.
To manage stock control and ordering of equipment and stationery if required.
Consistently update own technical knowledge.
Overall responsibility for the management of the control room handovers in the morning and afternoon.
To actively comply with and promote all working policies and procedures.
Perform any other duties that may be assigned to you by a Senior Manager.
Required skills/Abilities
Strong communication skills
Strong leadership skills
Computer literate
Good interpersonal skills to liaise with customers.
Ability to deal tactfully and effectively with a wide range of people.
Be prepared to work with minimum supervisor or part of a team
Please note: The above is not an exhaustive list of responsibilities; other duties may be required if deemed suitable by Senior Management.
