Customer Order Support Agent

We are searching for an organised individual with excellent communication skills to join a connected outsourced agency provider as a Customer Order Support Agent, based in Harrogate.
GBP23,500 - GBP25,000 pa , dependent on experience
24 days holiday + Bank Holidays
Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
Hybrid Working (3 days in the office)
THE ROLE
As an Order to Delivery Agent in our client's Business Support Team, you will play a pivotal role in facilitating the seamless and efficient management of vehicle orders on behalf of one of our client's automotive customers. Responsible for overseeing the entire process, from order placement to final delivery, you will work closely with different departments, agents, and customers to guarantee accurate and prompt delivery of all vehicles, while adhering to company policies and FCA guidelines.
Key responsibilities include:
Managing and processing vehicle orders by coordinating internally to verity order specifications and pricing.
Accurately preparing and processing invoices in line with established pricing and financial policies.
Ensuring all necessary documentation is complete and complian t in line with industry regulations.
Monitoring and tracking vehicle inventory.
Organising vehicle allocations and delivery schedules by coordinating with the logistics team.
Providing exceptional customer service by addressing customer concerns promptly and professionally.
Generating accurate reports and updating various systems to track order statuses, delivery timelines and inventory levels and acting as a point of contact for all parties concerned.
SKILLS & EXPERIENCE
Our ideal candidate will have strong communication and organisational skills, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from an administration, customer service, hospitality or retail background.
Exceptional verbal and written communication skills.
Excellent organisational skills, with a high level of attention to detail.
Competent with Microsoft Excel .
An enthusiastic and self-motivated mindset.
Capable of adapting and demonstrating resilience in relation to evolving business requirements.
Able to work independently by using their initiative and demonstrating proactivity.
Are a UK resident and unrestricted right to work in the UK.
OUR CLIENT
Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients' brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.
This role offers the successful candidate an opportunity to establish themselves within a lucrative and progressive industry with a view to progressing their career within a growing ethical business. _Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Lewis Ledger on the number listed on our website._
_ Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly. _
Job Types: Full-time, Permanent, Graduate
Salary: GBP23,500.00-GBP25,000.00 per year
Benefits:
Free parking
On-site parking
Work from home
Schedule:
Monday to Friday
No weekends
Work authorisation:
United Kingdom (required)
Work Location: In person