Billing Support Agent(S)

Who we are:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as a business and is now also a leading supplier of Natural Gas and Electricity in both residential and commercial markets. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series

Flogas head office is based in Drogheda, Louth and over the past number of years, we acquired two more businesses - Budget Energy, based in Derry and Flogas Enterprise, based in Dublin. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Budget Energy is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the team. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits:

• Competitive Salary
• Staff discounts
• Pension
• Healthcare
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

About the role:

Working within our call centre, we are seeking experienced customer service agents with an understanding of billing or invoicing to join us on a permanent basis, providing billing assistance to a busy, dynamic and growing department, helping to service our expanding business and customer base.

Main areas of responsibility:

• Act as the first point of contact for all customer interaction, ensuring billing queries are dealt with in a timely manner.
• Ensure the accurate processing of all issues relating to Billing enquiries
• Manage instances of customer dissatisfaction in line with codes of practice
• Actively help and assist customers experiencing financial difficulties and provide signposting and support when applicable
• Carry out administrative duties as directed in managing key process areas within the customer journey (generate and review bills, account reviews, Direct Debit processing)
• Ensures efficient flow of information between all key teams on the customer facing side of the business
• To be aware of and comply with all company policies and procedures, and those pertinent to the supply of Electricity in both jurisdictions of Ireland

Candidate Profile:

The ideal candidate will have at least 1 years' experience in a similar role in energy, telecoms or financial services. Strong experience in customer service/ billing or credit control is essential.

This person must possess a professional phone manner and want their work to have a positive impact. They will have excellent communication skills

with a strong customer focus in their work, and will require Good IT skills, particularly in Microsoft Excel.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.