Address
Form of work
SalaryIT Support Engineer - 1st and 2nd line - is required by Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Their model combines insight, creative, production, execution, and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
Role Overview
They are looking for a dynamic IT Engineer to join their team. This is a fantastic chance to work for a company that has the mix of being enjoyable, yet high-paced and professional work environment.
Please note this is a fully office based role in their Melksham office.
Key Responsibilities
- Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- Windows 11/10 OS support and administration.
- Mac support and administration
- Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
- Documenting calls on the call ticketing system.
- Following standard help desk procedures & processes
Knowledge, Skills, and Experience
- Computer Literacy (Microsoft suite).
- Excellent organisational skills with the ability to multitask and prioritise workload.
- Confident approach, passion, and attention to detail.
- Mac Support
Personal attributes / Behaviours
- Adaptability.
- A proactive and ‘can do’ attitude.
- A self-starter.
- Attention to detail.
- Organised.
- Good Communication skills.
- Work well under pressure
Excellent training and career development opportunities exist for the right candidate.
Basic salary £30-32,000 + excellent benefits
Based in Melksham (Wiltshire)
