It Support Engineer

We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area.

Excellent Benefits on offer including Free Lunches!

Salary: Up to GBP30,000

Job Type: Full-time, Permanent

Role Overview

The primary function is to provide 1st & 2nd line telephone, remote & on-site support services.

Responsibilities

• To provide technical support to the school's ICT systems
• Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc.
• Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc.
• Troubleshoot, resolve or escalate onsite issues with all relevant information
• Reimaging devices, finding missing or updated drivers where required
• Restoring Data as required
• Hardware repair and replacement. From component level to complete device
• Ensure monitoring alerts are investigated and logged on the Helpdesk
• Liaise with third-party software and service providers where required

• Utilise the Helpdesk System provided to manage all tickets and requests
• Communicate with School Staff and appointed Virtual Network Manager
• Maintain customer IT records

So, what are we looking for?

• Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting.
• Experience working within a school environment.
• Someone who is committed to providing high-quality customer service & is willing to go the extra mile.
• Excellent communication skills

Person Specification:

• Problem Solver.
• Highly Motivated.
• Customer Focused.
• Highly organised.

All successful applications will be subject to an enhanced DBS check.

Apply today if you think you've got what it takes!

About GreatFind Recruitment

Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,

Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.