Customer Program Manager: Boeing

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is seeking an Associate Customer Program Manager (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered.

Responsibilities

• Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience.
• Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources.
• Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements.
• Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc) to ensure training readiness and manage changes.
• Execute on capacity planning process and forecast customer demand. 
• Initiate and/or participate in process improvements.
• Collect, organize, synthesize, and analyse data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Report on status of customer training programs to leadership.

Requirements

• Prior experience in cross-functional leadership and collaborative problem solving
• Strong customer focus
• Ability to think critically
• Ability to develop and maintain relationships and partnerships with senior executives, customers, stakeholders and peers
• Proficient in written and verbal communication
• Experience in a role requiring strategic planning (project/program management).
• Experience working on dynamic, fast-paced projects and customer requests
• Proficiency and experience working with Microsoft Office (Excel, Word, PowerPoint) ​
• Strong emotional resilience

Education and Experience:

• Relevant and suitable qualification in a related field.
• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations is highly desirable.

All information provided will be checked and may be verified.

Please apply asap for this role, as recruitment may commence before the end date.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Export Control Requirements: This is an export control position.
Export Control Details: Non – US based job
 

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.