Customer Quality Engineer

Our client is an innovative manufacturing company that is looking to recruit a Customer Quality Engineer with a passion for personal and professional development. As part of their team, you will have the opportunity to work on exciting projects, collaborate with talented individuals, and make a real impact on their business.

Qualifications:

• Degree in engineering, Quality Management, or a related field
• Proven experience in a Quality Engineering role, particularly in customer-facing environments
• Strong understanding of quality management systems and methodologies, such as Six Sigma, Lean Manufacturing, or ISO standards
• Proficiency in problem-solving techniques, including root cause analysis and corrective action implementation
• Excellent communication skills, with the ability to effectively liaise with customers and internal stakeholders

Your main responsibilities will be:

• Customer issue management through close liaison
• Driving & facilitating problem-solving activities across the business (8D process)
• Driving customer Quality requirements throughout the business
• Managing internal initiatives to enhance product Quality & Reliability levels
• Tracking KPI performance trends & initiating/driving corrective actions
• Identify & drive lessons learned activities for process & product
• Effectively run continuous improvement activities

What you will need to succeed:

• A willingness to embrace challenges
• Adaptability
• Resilience

Benefits

Bonus Scheme, Share Incentive Scheme, Hybrid & Flexi Working, Training & Professional Development, Healthcare Incentives, Paid Parental Leave, Company Pension (up to 10.5% employer contribution), Salary Sacrifice car scheme & Free electric parking