Customer Relations Coordinator / Office Administrator

Would you like to work for an exciting and innovative company, then this is the role for you!

Britannia Safety & Training has been established since 1998 and has health & safety, education and good customer service at its core. We are offering a full-time position as a Customer Relations co-ordinator to come and join our expanding team.

We are looking for a likeminded individual who is keen to be part of the Britannia experience in a fast paced and dynamic office environment. If you have a passion for offering excellent customer service, then we want to hear from you!

An exciting opportunity to work as a Customer Relations Co-ordinator within a small friendly team at a dynamic, fast paced Training & Health & Safety Consultancy centre based in Wymondham, Norfolk.

The successful candidate must have experience in an office environment, possess strong computer skills including the use of Word, Outlook, and Excel.

The main responsibilities will be as follows:

• Answering incoming enquiries (telephone & email) including regular follow ups to generate more business.
• Prioritising and managing workload sometimes to strict deadlines.
• Booking services (including invoicing/taking payments)
• General administration (certificate processing, producing required paperwork, weekly check of upcoming services, ensuring centre is tidy and prepared)
• Booking trainers and consultants including diary management.
• Ensuring CRM system is kept up to date
• Checking and ordering centre stock as required
• Social Media & Marketing (some training will be given but experience with this is advantageous)
• Making outbound calls to existing and new customers to build relationships and generate business opportunities.

A confident telephone manner is essential due to inbound/outbound calling.

Must be organised, have good attention to detail and be able to work well under pressure and to deadlines.

Being a team player with a can-do, proactive and positive attitude is essential.

Any knowledge of construction / health & safety is advantageous but is not essential as full training will be given.

Full time position Monday to Friday, 07.45 - 16.00 4 days per week & 08.30 - 17.00 1 day per week . Please note due to the nature of the role, you will be based in our office in Wymondham, Norfolk and unfortunately, we are not able to support flexible/remote working at this time.

Annual Leave - 20 days, plus bank holidays. 1 extra day per year as a loyalty reward for up to 5 years. Between Christmas and New Year there is a company shut down and no annual leave entitlement needs to be used for this period.

Free on site parking

Starting salary of £25,000 increasing to £27,000 following successful completion of 6 month probationary period.

Prospective candidates will be contacted to complete an application form and suitable candidates will then be invited for interview.

Britannia Safety & Training are an equal opportunities employer.