Customer Relations Manager

About us:
Morar Living, part of Simply UK is one of the UK's largest growing elderly care operators, with new purpose-built luxury care homes opening throughout the UK and Ireland.
We pride ourselves on operating beautiful, purpose-built luxury care homes in desirable locations for those looking for a secure home, surrounded with luxury lifestyle in later life. Developments are designed to provide security, peace of mind, independence and the necessary level of care that is required, on an individual basis.
Job description:
You will be based our Morar Living, Trinity Manor Care Home . As Residents Relations Manager you'll be the person that makes a true difference to the lives of our residents as you introduce them to the world of luxury care. You'll proactively contact potential residents or family members who have shown an interest in knowing more about our developments and provide the best advice on taking the next steps and the lifestyle they will enjoy when living in a Morar Home. You will build strong relationships with residents and their families to ensure that they have a positive experience from enquiry to admission day and of course, beyond!
Other tasks include:
Lead generation and processing of leads
Providing professional and exceptional customer service
Inputting of all enquiries and sales into the CRM system
Actively liaise and inform residents and their families at each stage of the process
Ensure sales complex, show homes and stock plots are maintained at a high level of presentations
Ensuring all marketing material provided are presented and in stock
Ensuring all social media marketing is carried out and maintained
Actively progressing reservations to completion
Booking and performing demonstrations with customers
In addition to the tasks above you will assist the team with ensuring targets are met and most of all our resident's expectations, working alongside the regional management and home management teams you will be working towards targets each month ensuring the leads generated are converted to new admissions.
Knowledge and skills required for the role:
You will have well established relationships with local authorities
At least 3 year's sales and marketing experience ideally within the new homes or estate agency sector
Experience of the elderly care sector is preferable but not essential
Excellent communication skills
Ambitious
Exceptional customer service skills
Hold a full UK Driving License
What we offer:
Competitive Salary
Career Progression
Company Events
On-site parking
O.T.E Bonus
Salary: GBP30,000.00 - GBP40,000.00 per year
All job offers are subject to satisfactory references and Disclosure and Barring Vetting (DBS).
Reference:
Job Types: Full-time, Permanent
Salary: GBP30,000.00-GBP40,000.00 per year
Benefits:
Company events
On-site parking
Schedule:
Monday to Friday
Application question(s):
Do you have well established relationships with local authorities?
Education:
Bachelor's (preferred)
Experience:
Sales & Marketing: 3 years (required)
Work Location: In person