Customer Relations Manager

An exciting role has become available at a precision engineering company offering high-end engineered and manufactured solutions. The Company offers a comprehensive, unrivalled capability across all precision engineering services to the aerospace, defence, and commercial sectors.

Job Role:Customer Relations Manager
Location: Yeovil
Salary: TBC
Hours: Full Time

This role will include:

• Main point of contact for all communication with assigned customers
• Maintaining portal and orderbook management in collaboration with Master Scheduler
• Progresses parts
• Transparent achievable delivery dates fed back to the customer in a timely manner and relevant escalations raised internally
• Building Customer Relationships - internal and external
• Setting and resetting of priorities i.e., Capacity conflicts, machine breakdowns etc.
• Challenging and agreeing customer KPIs i.e., OTTR, pull ins, push outs

Skills and experience required:

• Good communication and organisation skills
• Understanding of all process capabilities and lead times
• Excellent IT skills
• Ability to work within a fast-paced business environment
• High levels of integrity, autonomy, and self-motivation
• Ability to multi-task and prioritise workloads

Please do contact me for further details (phone number removed)