Address
Form of work
Salary
An exciting opportunity has arisen for a Customer Relationship Manager to join this growing private healthcare company who are based in Pangbourne.
Job Type: Permanent position
Location: Pangbourne, office based
Salary: 26,000 - 36,000 (depending on experience)
Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm
As the Customer Relationship Manager, you will be responsible for:
- You will be the Brand Ambassador and Customer Service Lead
- Training and mentoring all staff on the client journey and communication.
- Have an understanding of sales and marketing.
- To create and manage a client journey pipeline.
- To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business.
- Organise and host open days and study clubs.
- Experience of leading and managing a team
The successful candidate will have the following related skills / experience
- An outgoing friendly "people person" is essential for this role.
- A team player and willingness to support where needed.
- Confident communicator all levels
- To be able to build rapport and have an understanding and empathy towards clients.
- Previous experience within a customer service role is essential.
- Experience of leading a small team and mentoring the team where necessary
- An understanding of up selling where necessary
- The ability to grow relationships both internally and externally.
- Proficient on MS Office including Word & Excel
