Address
Form of work Our Business Network Cloud division is a globally leading B2B solution that powers the world’s largest business network in the Cloud, enabling over 20 billion digital commerce transactions per year. We provide innovative B2B integration solutions that securely connect people and technology within the Top 50 supply chains.
OpenText is an AI company. Our ambitious Artificial Intelligence strategy covers all parts of the Business Network ecosystem and beyond, to increase the speed and agility of our customer’s digital supply chain and integration landscape.
THE OPPORTUNITY:
We are seeking a Customer Relationship Manager to join our close-knit team and hold responsibility for the long-term growth, retention, and health of our most strategic customers. We work at the center of a highly-skilled, multidisciplinary customer-facing team, ensuring OpenText delivers upon our customer’s strategic objectives. As a Customer Relationship Manager, you will define and execute revenue-generating activities, operating with senior stakeholders and providing a bridge between our technical teams and customers.
As a Customer Relationship Manager, you will take responsibility for the overall success of our customer’s digital journey and revenue growth for OpenText. You will manage complex negotiations and long-term customer contracts, minimize cancellations, and expand existing services.
In this quota-carrying role, you will be rewarded with endless opportunities to manage enterprise solutions within industry-leading brands, contributing to their growth strategies, and delivering upon the commitment they have made to OpenText as their digital partner. YOU ARE GREAT AT:
- Managing complex sales and renewal cycles and negotiating multi-year enterprise cloud agreements.
- Driving and executing key governance activities to create long-term value for customers whilst mitigating risk and materially improving relationships - engagement with senior client staff up to C-suite.
- Championing the customer, ensuring satisfaction, and resolving problems and disputes.
- Negotiating with large stakeholder communities, managing services/software contracts, and driving renewals.
- Maintaining high levels of customer retention and minimizing contract cancellation.
- Partnering with Field Sales (Account Executives), Pre-sales, Professional Services, Deal Desk, and Customer Support teams while upholding our strong reputation as market leader in Enterprise Information Management.
WHAT IT TAKES:
- Building and maintaining strong Customer Relationships while being accountable for customer satisfaction.
- Managing an existing customer base, including forecasting and growing revenue and reaching new business targets within a complex sales environment.
- Managing complex stakeholder environments, both internally and externally.
- Experience with different Electronic Data Interchange B2B technologies and the overall marketplace for such products and services.
- A good understanding of EDI B2B contracts, with good analytical abilities to extract value across existing clients within the portfolio
- Ability to support billing operations and collections where necessary.
- Accurate reporting of key metrics to senior management.
What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this mission and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .
