Customer Relationship Officer

We are looking for a Customer Relationship Officer to join us at Fusion Education People Solutions (FEPS), Education people specialists that provide impactful HR products and services into Schools and Multi Academy Trusts. Along with a starting salary of £25,000 per annum (which rises every year up to £28,000), you will also receive 24 days annual leave (plus 8 Bank Holidays), a day off for your birthday, a BUPA Healthcare Cashback plan, a pension scheme, ongoing professional development and flexible working.

You will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support.

Some of your responsibilities as Customer Relationship Officer at FEPS will include:

• Being the consistent point of contact for any product/software queries that our clients will have (you’ll be fully trained on our software, so you’ll know what you’re talking about!)
• Having regular interaction with clients to ensure they're getting the best use out of our products
• Taking ownership of your client’s queries and any niggles, ensuring that you can find a solution and exceed their expectations
• Logging any tech bugs & issues with our Development Team whilst providing regular updates to your clients on the progress
• Supporting at any roadshows and events FEPS may be a part of
• Supporting with the development of technical briefings/scripts for training, which will be invaluable to your client base when using our software

What makes you the ideal Customer Relationship Officer for us?

• Previous experience in a customer/client focussed environment -You’ll get a real buzz for genuinely wanting to help our customers.
• The ability to work as part of a busy and fast paced team - multi tasking is essential (free coffee is available all day, every day!)
• Excellent attention to detail
• A genuine commitment to outstanding customer service and resolution.
• The ability to use a variety of systems and MS packages such as excel.

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long-standing team who are genuinely passionate about the job they do.

We’ll be looking for someone who shares our strong values and belief in our purpose'to create better futures for our children through innovative people solutions’.

If this sounds the Customer Relationship Officer role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then please click apply online and complete the full application form.

We can’t wait to hear from you!