Customer Relationship Specialist

Customer Relationship Specialist - Toyota Basingstoke

Basic salary £28,000pa, OTE £32,000pa

5 day working week including Weekends on a rota

Create experiences you can be proud of.

Working with world-class brands as a Customer Relationship Specialist, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

The Customer Relationship Specialist will oversee the customer journey from point of order to point of delivery.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day

What you’ll do day to day

• Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
• Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
• Explains, facilitates and confirms with the customer any additional products and accessories purchased prior to vehicle collection.
• Through planning and communication with the Customer Consultant, ensure that our customers have the best test drive experience to guide them towards the best product/service supporting them in their decision making.
• Ensure every vehicle is prepared correctly for each customer on their vehicle collection day including pre-populating in-car systems, quality checks, handover blueprint etc
• Ensures the vehicle orders are accurate as per the customer order requirements.
• Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.
• Ensure relevant compliance is in accordance with company and industry policies and guidelines.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Naturally interacts with customers and colleagues professionally, adhering to standards and creating a friendly environment.
• Ensures all administration and communications are completed in a timely and accurate manner.
• IT literate with the ability to move between multiple and bespoke systems competently
• Applies a flexible approach with the ability to move seamlessly between the requirements of different departments
• Comfortable in giving and taking constructive operational feedback
• Ensures compliance with relevant guidelines and policies adhered to
• Ability to prioritise conflicting demands effectively and efficiently

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.