Customer Representative Apprentice

If you enjoy delivering exceptional customer service and are looking to work for an organisation offering support, development and progression, then this is the role for you!

As aCustomer Representative Apprentice, delivering our personalised ‘Marsden service’ by getting to know our members and making them feel at home in our branches is essential. Throughout your Level 3 Apprenticeship in Customer Service, you will receive specific on-the-job training to develop a deep understanding of financial services, confidentially and regulation. Additionally, you will build exceptional communication skills and empathy to ensure our members receive the highest level of service.

Reporting to the Branch Manager, this is an exciting opportunity that would suit someone with customer service experience, including cash handling and till management. This can be within a range of backgrounds such as retail, sales, call centres or cashiers. The successful candidate must be detail-orientated and understand the importance of ensuring customer documents are completed accurately, all processes/procedures are followed, and confidentiality is maintained.  

Here at the Marsden, working together is part of our core values. As such, we pride ourselves on our open, friendly and honest culture that ensures everyone feels valued. The Customer Representative Apprentice will contribute to this culture by communicating and collaborating with teams from across the organisation. You’ll work cohesively with colleagues to help us grow and achieve our business goals.

As the role is an apprenticeship, the successful candidate can expect to dedicate a portion of their working week to studying. The apprenticeship qualification you’ll be working towards is a Level 3 in Customer Service, delivered via remote learning channels. The successful candidate will need to demonstrate a passion for learning and development, as well as being highly self-motivated and organised to support their studying. The only qualification requirements for this role and course are GCSEs at grade C or equivalent in English and Maths.

So what’s in it for you as our Customer Representative Apprentice?

Rated outstanding for employee engagement (Best Companies 2023), we’re a progressive organisation that values individuality and diversity. We’re signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team.

We’re an accredited Living Wage Employer and operate with purpose. In 2022, we set up our Charitable Foundation, and we’re always looking for ways in which we can better support our communities.

This role is advertised on a full-time basis, working a 35-hour week between Monday and Friday at our Nelson branch.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, Simply Health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our Customer Representative Apprentice!

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.