Address
Form of work
SalaryGi Group are recruiting for a Customer Request Sourcing Specialist to join a successful, growing global organisation based in Loughborough.
Our clients mission is to enable their customers to make the world healthier, cleaner and safer.
Role:
- Monday to Friday 09:00 - 17:00 (flexible), earlier finish on Friday
- 26,000 per annum or 13.79 p/h
- Training 3-6 months
- After training: option to work from home 1 day a week
- Free parking
- Subsidised Restaurant
Key Responsibilities for Customer Request Sourcing Specialist:
- The key responsibility is to receive, and action allocated Customer Requests, including sourcing, negotiation, item creation, discontinuance, reactivation or maintenance and identify the priority of the request to determine scheduling into current workload.
- Collaborate with suppliers, and other functions to ensure accurate and timely implementation of product additions, including vital steps to ensure data quality; prioritise and structure workload as not to exceed daily system limitations.
- Work with suppliers to ensure price, product quality and service requirements are met, including when appropriate, negotiating for the best purchase price.
- Work with customers to ensure the correct information is provided for every request to ensure that the request can be processed efficiently.
- Act as subject matter authority of processes and work instructions that are essential to daily responsibilities while continuously ensuring process adherence by other departments.
- Adhere to all documented governance and standard operating procedures to ensure product data changes are made consistently and accurately through both manual and automated processes.
- Handle the new item creation process by collaborating with other functions to ensure accurate and timely implementation of new products to the mainframe.
- Accurately implement changes to product data attributes in ERP system in a timely manner while ensuring appropriate approvals are received.
- Responsible for maintaining complete, accurate product information on behalf of business owners for input into IBS in line with SLA's and business rules. Use appropriated templates and follow established processes approved by governance.
- Maintain the integrity of the portfolio within the system to ensure the efficiency processes.
- Create new suppliers by completing the correct forms, ensure correct and accurate data capture of Supplier information and liaise with Finance and Data groups to get the Supplier number created.
- Where appropriate, set-up new suppliers, and for designated suppliers, assist in the negotiation of discounts and trading terms, while optimally articulating the value proposition.
- Ensure that departmental targets for turn-around times and delivery performances are met.
- Openly communicate and collaborate with internal and external customers regarding requests, issue resolution, and data integrity - specifically Portfolio Management, Purchasing, Regulatory, Inventory Planning and IT
- Collaborate with Data architects to 1) find opportunities for process automation or optimisation and 2) ensure procedures and working instructions are updated as process changes are implemented.
- Drive internal process improvement through active use of the PPI Business Systems
- Actively participate on Governance activities and ensure the use of Governance when appropriated.
- Perform other project and duties as delegated and assigned by manager.
- Effectively perform your duties whilst always acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
Experience
- Proven Customer Service or supplier negotiation experience!
- Strong technical skills, including proficient knowledge of Microsoft Access, Microsoft Excel and Cognos
- Ability to work under tight deadlines and demonstrate flexibility with priorities.
- Ability to communicate effectively, both written and verbally with management regarding progress and deadlines
- Ability to work independently as well as effectively in a team environment.
- Ability to learn new technologies and self-train when appropriate.
- Excellent negotiation skills
- Demonstrable organisational skills, ability to multi-task and attention-to-detail
- Maintain a thorough understanding of local processes and procedures necessary to execute the role.
- Bi-Lingual dependent on countries being supported.
To be considered for the Customer Request Sourcing Specialist, click apply, call Gi Group on (phone number removed) or email (url removed)
