Customer Retention Specialist

Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialistto join their growing Corporate Services Group.
About the business:
The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.
Key Responsibilities:
As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include:

• Engaging with customers via phone and email to persuade them to continue their subscriptions.
• Renewing high-value service subscriptions with expired customers.
• Minimizing refund payouts by employing robust sales techniques and objection handling skills.
• Gathering and reporting customer feedback for continuous service improvement.
• Collaborating with the team to achieve collective targets and deadlines.

Skills and Experience Required:
We're seeking candidates with the following qualifications:

• Minimum 2 years of sales and customer service experience.
• Impeccable verbal communication and persuasion skills.
• Strong attention to detail and self-motivation.
• Ability to thrive in a fast-paced environment and switch between tasks effortlessly.
• Proficient in Microsoft Office and computer skills.

Benefits:

• 25 days of annual leave (increasing to 27 days after 3 years) plus 8 public/bank holidays.
• Option to purchase up to 5 additional days of annual leave per year.
• Annual cost of living salary increases.
• Generous maternity and paternity leave.
• Pension contribution.
• Employee loyalty scheme with additional leave and Private Medical Insurance after 3 years.
• Employee Assistance Programme offering counselling and mental health support.
• 2 Paid Volunteering Days per year with our charity partner.
• Cycle to Work Scheme.
• State-of-the-art, dog-friendly offices with amenities.
• Free post-work drinks and all-day soft drinks.
• Free fresh fruit, coffee, and tea.
• Free Wednesday lunch.

If you're ready to take your sales and retention skills to the next level in a dynamic and supportive environment, click apply now or for further information, contact Lucia Coppock at Pertemps London.