Customer & Revenue Protection Officer

To ensure Revenue Protection duties are carried out in line with company policy and provide excellent customer service to all passengers in the delivery of the BRT programme.

Essential Criteria:

• Minimum of 2 years’ face to face experience in a customer service or enforcement environment
• Experience in compiling/writing comprehensive reports
• Experience of dealing with customer complaints and face to face enquiries
• Experience of working as part of a team

Desirable Criteria:

• Minimum of 3 GCSEs at Grade C or above, or equivalent, including English & Maths or, alternatively, be able to demonstrate at least 2 years relevant experience in a similar post
• Minimum of 3 years’ face to face experience in a customer service or enforcement environment
• Previous cash handling experience· Recognised training in H&S at work
• Experience of conflict resolution situations

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