Address
Form of workJob Title:Customer Sales Advisor
Employer:CCR Recruitment Group
Location: Kent, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: b2e81b66-1e42-44c7-90ba-c9bfd916b75a
Job Details:
Customer Sales Advisor
Salary: £24,000 – OTE £30,000
Additional incentives:
- Workplace pension
- Gym membership
- Birthday off
- Regular workplace events
- Discount on car servicing/MOT’s
- Extra holiday accrual
- Life insurance
Do you enjoying talking to people? Are you a customer advisor extraordinaire? Do you have a passion for customer service and have solid customer experience knowledge?
Are you bright, enthusiastic, and great at building a rapport with people face to face, or on the phone? If so, then this could be the ideal opportunity for you! Our client is looking for a skilled person with customer service / sales skills.
Key responsibilities:
You will be the first point of contact for all inbound enquiries and directing queries to relevant individuals where appropriate.
The mission is to ensure that all callers receive the highest quality customer service, ensuring that calls are handled appropriately and when needed transferred through to the relevant teams/departments.
Daily duties will include:
- Taking part in and contributing to regular team meetings in order to generate new ideas and generate team success.
- Handling inbound enquiries across multiple channels, including Live Chat, Phone, WhatsApp and email with enthusiasm.
- Appropriately managing caller expectations when/if specific people are not available to take a call.
- Encouraging customers to visit the showroom to view the wide range of vehicles
- Preparing our client’s sales team by transferring well qualified enquiries.
- Connecting all departments to the customer for a seamless experience.
- Following up with customers to ensure they are satisfied with our service.
- Reminding customers of appointments and relevant offers.
- Share feedback with managers to aid continual improvement.
Working Days are Monday to Friday with weekend shifts every other week. Some of these shifts will involve at the showroom, which is based just outside Orpington, Kent.
Current working hours are on a rota 08:00 – 17:30 or 08:30 – 18:00 Monday to Friday, and alternate weekend cover 08:30 to 17:00 Saturday and 10:00 – 16:00 on Sunday with two days off during the week. However, these are subject to change as the Customer Contact Centre grows.
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