Customer Sales & Service Manager

Are you a talented and driven individual, ready to take the next step in your career? We are currently seeking a Customer Sales & Service Manager to join our highly successful Paisley-based client, where you will play an integral role within a friendly and fast-paced team.
What you will get in your new role
* An attractive salary of £25,000 to £30,000 per annum
* Monday to Friday, 9am-5pm
* Enhanced holiday leave
* Free-onsite parking
Responsibilities within your new role
As the Customer Sales & Service Manager, you will be responsible for maintaining strong relationships with existing customers through various communication channels and actively fostering new connections, as well as acting as the initial point of contact for customer service matters. Your duties extend to addressing customer inquiries comprehensively, from product details to upsells, swaps, and discounts, as well as quoting prices, creating invoices, and providing pertinent product recommendations, efficiently managing sales through the Shopify system.
Additionally, you'll actively promote the VIP programme, conduct Zoom-style discussions with customers as needed, and contribute to event planning and organisation. Collaborating with the Head of Marketing, you'll manage the flow of communications with customers, crafting suitable messages, emails, and upsells via Klayvio.
Your personality, experience and qualifications
To succeed as the Customer Sales & Service Manager, you should have an excellent background in sales and customer service combined with sales planning experience to ensure that monthly sales targets are met. You should have the ability to spot a sales opportunity and close it efficiently while being proactive in identifying opportunities that could lead to increased revenue streams. Excellent time management skills are essential along with excellent IT skills including proficiency in using MS Office or similar software packages along with knowledge of Shopify or other eCommerce platforms.
Apply now!
Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
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