Customer Sales & Support Assistant

Revitalising your outdoor space with a selection of lighting, decor and furniture with carefully chosen collections of distinctive, beautifully made products to buy for your garden & outdoor space. Whether it be a tiny balcony or a country estate we aim to help you make your garden gorgeous.

The Worm That Turned is a fast growing, multi-channel retailer who operates in a multi-channel environment selling a variety of luxury outdoor space products including furniture, lighting, and gifts to a broad range of domestic and commercial clients across the UK and further afield.

We are looking for an assistant to join our busy Customer Service team. Based in our Nottingham office, you will be the first point of contact for our customers helping them throughout their customer journey; from offering help purchasing the right products and ranges, after sales care and liaising for deliveries.

This role involves working 5 days a week, mainly Monday - Friday 9:30am - 5:30pm.

Saturday & Sunday working hours may be required occasionally.

To thrive in this varied and busy role, we are looking for people with the following attributes:

Excellence in Communication – you should be a clear, articulate and confident communicator in both spoken and written English.

Passion - for one or more of the areas we work in or just simply retail itself.

Friendliness - pleasant to work with and able to interact with customers in a polite, confident and positive manner, both in person and over the phone/email.

Previous work experience - experience selling to customers in a retail environment and ideally with high end products. Strong customer service skills both in person and on the phone/email. Offering exceptional service is standard practice.

IT skills - comfortable using IT and experience adapting to working with bespoke systems and software. Training will be given on our systems and forms an integral part of the job.

Team Player - work with colleagues including from different departments, to ensure excellent customer service, solve challenges and create plans to support advice. Support the wider team and business as required.

Flexibility - happy and willing to take on a wide variety of tasks (often at the same time) and complete them consistently to a high standard.

Creativity - being able to advise our customers on products from our ranges based on their requirements, either for an individual function, occasion, or complete space transformation. Periodically assisting in changing the merchandise displays in the showroom/shop.

Willingness to learn - able to accept change as an ongoing part of the company's growth and absorb detailed information on our ranges of merchandise to ‘sell’ on to our customers.

Physical fitness - as the job can entail lifting merchandise around the shop and between the shop & warehouse from time to time.

Key accountabilities include:

· To provide a professional and quality service to existing and potential customers, whether online, by telephone, or in person (in our Nottingham showroom). Currently our shop showroom is open on an appointment only basis.

· To identify and create sales opportunities in all customer interactions.

· To help customers visualise and identify potential products; by understanding their needs and using your in-depth knowledge of our ranges.

· To support the business in its showroom operations as the key point of contact for customers

· To efficiently deal with customer enquiries and queries.

· Processing customer orders, dealing with deliveries and stock and ensuring customer satisfaction throughout.

· To support the team and wider business and generally ‘mucking in’ with all aspects of customer service and order fulfilment.

What we can offer you:

· An excellent opportunity to be part of a successful, growing company.

· Full time role with on-the-job training.

· A varied busy and interesting day with tasks changing according to the time of day and the season.

· Genuine team spirit.

· Staff discount.

· Involvement in decision making.

· Competitive salary in the retail sector.

and of course, a lovely cup of tea or coffee whenever you need one!

To ensure that we offer a fair recruitment process, we ask all applicants to complete all areas of the application. If you are unable to do so for any reason, please send us a message via the Indeed messaging service.

Job Types: Full-time, Permanent

Pay: £22,500.00-£28,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• What interests you about the opportunity we are offering?
• What key strengths and experience do you bring to the role?
• What experience do you have of representing/selling high value products/services?

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 3 years (preferred)
• Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 28/04/2024
Reference ID: CSSA0424