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Form of work
SalaryCUSTOMER & SALES SUPPORT EXECUTIVE
Are you interested in working in a fast-paced, customer driven environment, where no two days are the same? We are looking to recruit for two Customer & Sales Support Executive to join our friendly growing team.
We offer hybrid working, parking and an excellent benefit package.
WHAT'S YOU WILL WANT TO KNOW...
- Hybrid working - 2 days at home and 3 in the office
- Permanent position
- Salary £24 -25K per annum plus £1,000 per annum bonus, based on company profit scheme and paid quarterly
- Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch
- Holidays: 23 days per annum, Jan - Dec, increases with service
- Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension
A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY...
You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.
- Support the sales team to assist in all day-to-day administration of their customer accounts
- Provide excellent customer service to ensure that the retention of customers is priority
- Take incoming calls and orders
- Check and monitor the sales email inbox and online orders
- Update systems, maintain customer data and sales activity information
- Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
- Assist with resolution of customer enquires or complaints
- Assist with written quotations to customers
Does this sound like a good fit for you?
- Previous experience within a customer service or administration role in an office environment
- Excellent communication skills (written & verbal) with a strong emphasis on professional email communication
- Professional telephone manner, able to communicate clearly and concisely to business customers.
- Proficient on Microsoft Office
- Experience in working with technology-based solutions or telecommunications is desirable but not essential
