Customer Service & Admin Assistant

Job Overview: Join a team where your views count! Our client is looking for a Customer Service & Admin Assistant for a key role focused on providing effective, timely, and high-quality services to all customers. You will handle and resolve a wide range of Customer Service issues via phone, email, and through collaboration with colleagues. Using your excellent judgement and communication skills, and your passion for excellent service, you will strive to implement improvements in communication and processes to raise service standards even further.

Location: Battersea

Hours of Work: 9am- 5:30pm

Salary Banding: £26,000 per annum

Benefits:

• 25 days holiday (plus bank holidays)
• Pension scheme with 4% company match (after one year, company matches contributions up to 6%)
• Life cover with optional increase
• Access to confidential support and counselling services
• Health plan covering everyday medical costs for the family, with access to a digital GP
• Exclusive high street discounts (cinema, tech, travel, fashion, food, and drink)
• Get paid as you earn - access up to 20% of your pay before payday
• Opportunity to increase earnings through incentive schemes

Key Responsibilities:

• Resolve Customer Service issues across multiple channels (phone, email, colleagues)
• Utilize excellent judgement and communication skills to ensure high-quality service
• Identify and implement improvements in communication and processes
• Manage administrative tasks including invoice reconciliation, H&S support/audit, and document retention
• Demonstrate high financial awareness, organization, and accuracy
• Work collaboratively across departments, handling customer care on some days and admin on others

Requirements:

• Skilled and natural Customer Service advocate
• Excellent attention to detail and organizational skills
• Strong IT and finance skills
• Approachability and problem-solving attitude
• High degree of financial awareness and accuracy
• Proactive and collaborative nature for interdepartmental work

If you are enthusiastic, detail-oriented, and passionate about Customer Service and administration, we want to hear from you!

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.