Customer Service Admin / Internal Sales

The role: Customer Service Admin / Internal Sales
Contract: Permanent
Salary: £25,000pa
SF Recruitment's professional services team are excited to be working with a manufacturing business in Kettering.
Our client is looking for an experienced Customer Service Professional to join their fun-loving but hard-working team.
The opportunity
Responsible for developing and enhancing the performance of the Customer Services team through efficient call and query handling, document processing, communication of information to customers and external sales personnel.
This is a fast paced role, so the ability to be efficient, helpful and professional all times is essential, as is the ability to cope well in high pressure situations.

The Role:
- Answering incoming calls from customers and sales personnel
- Checking incoming sales orders for accuracy
- Co-ordinating customer returns and raising credit notes
- Some aspects of sales through promotional activity
- Up selling and outbound promotional activity
- Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome
- Handle in-bound, unsolicited prospect calls and convert them into sales.
- Make outbound follow up calls to existing account base via telephone, E-mail etc
- Attend periodic sales/product training when required
- Emphasize product/service, features and benefits of product range and company.
The candidate:
- Computer / IT (SAP /Qlikview would be of benefit)
- Office, Excel (to reasonable level) and Outlook
- Excellent telephone manner
- Accuracy and attention to detail
- Able to build and develop lasting relationships with customers
- Able to perform basic calculations and mathematical figures
- Excellent communication skills (Verbal / Written)
- Capable of organising and prioritising workloads
- Ability to work as part of a team
- Working in a busy office environment
In return, you will receive:
- Sociable working hours (8am-5.30pm Monday - Friday with 1 hour lunch)
- Half day early finish one Friday of each month.
- Private car parking on the premises.
- A fun and friendly working environment.
If you would like to be considered for this post, please apply online today