Customer Service Administrator

Adecco is seeking a dynamic individual to join the Customer Service Centre team as Customer Contacts Administrator. This is a fixed term contract for six months,potentially being extended or going perm; ideal for someone with Customer Service experience, and who is looking for further career progression.

Location: Liverpool city centre

Salary: 24k per annum (pro rata for 6 months contract)

Hours: Monday-Friday, hybrid schedule

Key Responsibilities:

• Work closely with customers to obtain and verify correct contact details..


• Provide first-class service to customers, addressing queries and concerns.


• Accurately record all customer payment generated communications in the CRM system.


• Ensure the quality, consistency, and organization of recorded data.


• Proactively identify and escalate any issues that may arise.

Experience & skills

• Experience in a call center environment, meeting targets and measures.


• Proficient in outbound customer contact.


• Working knowledge of CRM system, telephony software, and knowledge tools.


• Excellent oral and written communication skills, with attention to detail.


• Customer service ethos and experience achieving excellent Customer Service results.


• Proficiency in using Excel, Google, and Docusign.


• Ability to prioritize work, manage competing deadlines, and handle general email communications.


• Time management skills, highly organized, friendly, and approachable.


• Team player.