Customer Service Administrator

Role overview

• ID: 2024-5468
• Entity: Vistry
• Region: Vistry East London
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Brentwood CM14
• Date Posted: 11.04.2024

We have a fantastic opportunity for a Customer Service Administrator to join our team within Vistry East London, at our office in Brentwood,Essex.

As our Customer Service Administrator, you will be responsible for assisting the Customer Service department to ensure smooth running and best use of resources as appropriate. You will primarily assist in the logging and monitoring of quality Inspection issues to support both the Customer Service and Build teams to drive these works to resolution.

We are pleased to say, this role can accommodate agile working arrangements.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Previous experience in a Customer Service role either directly or within a customer focussed environment
  • Experience in working in a fast paced, changing environment where priorities can change daily
  • Excellent communications skills
  • Ability to work on their own initiative
  • Excellent organisation skills
  • Problem solving and decision-making skills
  • A polite, tactful, and assertive attitude
  • Patience and calmness under pressure
  • I.T literate
  • Excellent administrative skills
  • Experience of using KEYS and Coins
• More about the Customer Service Administrator role...
  • Log QI issues, Home Tour snags, Legal completion snags and any other defects or issues on CRM/Defect System
  • Ensuring the Keys system is kept up to date and data is entered accurately
  • Log responses inclusive of closing jobs and adding booked dates to Keys system
  • Log certificates on Keys system (electrical/ gas safe etc)
  • Undertake general administrative tasks
  • Maintenance/filing of development plot files
  • Work in partnership with other departments within the business
  • Log QI issues, Home Tour snags, legal completion snags and any other defects or issues on CRM/Defect System
  • Process orders for uniforms and materials
  • Complete and file legal completion documentation
  • Notification to utilities and local authorities of new ownership
  • Process invoices and obtain and collate all backup documentation and evidence required
  • Keep purchasers, Area Customer Service Managers, Customer Service Technicians and Subcontractors up to date at all times as appropriate.
  • Offer support where required within department as advised by management team

Finally, let’s tell you a bit more about us...

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.