Address
Form of work
SalaryA market leading manufacturer of lift-based solutions are actively seeking an experienced Administrator to join their established team and to provide first class Customer Service to their clients.
Based at their offices in Romsey, you will work closely with customers and engineers to provide administration support to ensure that orders are managed and completed effectively.
Responsibilities will include:
- To provide effective and efficient point of contact for, and responses to, customers in relation to enquiries regarding contracts, breakdowns and servicing of their equipment. Ensuring all enquiries are finalised and all commitments upheld, (customers could be businesses, local authorities, members of the public, external staff). To answer all phone calls and emails promptly in line with company requirements.
- Processing and verification of spares and repair orders for customers and engineers.
- Receive breakdown calls and service requests, enter into service management system and pass to the relevant Field Engineer.
- Maintain, control and input data into relevant databases and systems and distribute work to field engineers.
- Prepare paperwork ready for invoicing, create invoices ensuring all documentation is complete and correct.
Skills / Experience
You will be an experienced administrator ideally with a background in Customer Service, good IT skills (Microsoft Office), the ability to work both in a team and individually and have excellent communications skills.
Hours
Mon - Thurs 8.30 - 4.45
Friday - 8.30 - 3.30
Rewards and Benefits
Salary £20,700 for 37.5 Hour Week
Bonus Scheme
Pension Scheme.
Free Onsite Parking.
Employee Assistance Program.
Life Insurance.
Paid Sickness Scheme after Qualifying Period
