Customer Service Administrator

Administrator Job Andover Join the Stannah Team!

We have a great opportunity for a Customer Service Administrator to join the Operations department, supporting our Platform Lifts and Microlifts division at Stannah. This is a Full time office based permanent role.

In this Administrator job, you will be joining a team that is customer-focused, providing support to our customers and internal departments therefore excellent communication skills and a passion for providing best-in-class service are essential.

As the Administrator, you will provide customers with relevant information relating to their lift installation project with Stannah.

Job Responsibilities:

• Handle telephone calls and emails, assisting customers or directing messages to the appropriate person.
• Issue information packs to installers.
• Notify Service Branches of weekly handovers.
• Complete and send Operation and Maintenance Manuals to customers.
• Maintain on-site lift information.
• Issuing outstanding items forms to customers.
• Supporting other administrative tasks, including test weights, invoicing, and variation orders as required.
• Calling customers to discuss site readiness.
• Creating and maintaining spreadsheets and word documents.

Job Requirements:

• Previous experience working within administration or Customer Service.
• Excellent communication skills with the ability to interact at all levels and with different departments.
• Ability to plan, prioritise and organise workloads.
• Relevant qualifications in administration or Customer Service would be desirable.
• Microsoft Office applications and the ability to pick up bespoke in house systems
• Proactive approach to working.
• Able to work in a fast-paced environment.

If you are looking for an Administrator Job Andover, please click the apply button to submit your application.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days' annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.