Customer Service Administrator

We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator (late shift basis) - immediate start.

The hours of work are based on a 4 on and 4 off late shift (10.00 a.m. - 9.00 p.m.). Initial training will be provided between the hours of 9.00 a.m. - 5.00 p.m. Monday to Friday and then thereafter on to the late shifts.

The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre and post-delivery. This role is based in Huddersfield and supports the nationwide operations.

• Input and upload manually placed orders accurately into the planning system 
• Negotiate with customers to arrange suitable delivery dates and times when necessary.
• Perform reconciliation duties depending on customer requirements.
• Update the planning system with details to ensure correct site planning.
• Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
• Regularly contact customers to close out outstanding SIN issues and update the planning system.
• Answer the customer helpline and respond to requests for information regarding deliveries.
• Handle customer queries, such as providing Proof of Delivery (POD) documents.
• Log customer complaints in the system and escalate to the appropriate party.
• Manage responses to customer complaints within agreed timelines.
• Log KPI information for management reports.
• Collate data on additional costs incurred per customer for monthly charging.
• Support the smooth running of the shift with various administrative tasks.
• Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.

• Experience in Customer Services.
• Ability to work to deadlines and manage time effectively.
• Professional and helpful attitude towards customers, colleagues, and the public.
• Strong organisational and communication skills.

Benefits:-

• On site car parking
• Competitive hourly rate plus Reed benefits