Customer Service Administrator

We have an amazing opportunity for a  Customer Services Administrator to join an innovative organisation with a friendly, empowering, respectful and transparent culture.  In this role, you'll play a crucial part in coordinating Customer Service requests with their in-house transport and third-party hauliers. If you are a highly organised individual who is willing to learn, can use your own initiative and is able to work in a busy, fast paced environment then we would love to hear from you! This is a fulltime and permanent opportunity based in Cardiff. 
Key Responsibilities:

• Coordinate waste collection and disposal with subcontractors and disposal/recycling facilities.
• Ensure all necessary licenses and weighbridge tickets are obtained and verified.
• Update subcontractor details accurately.
• Prepare required documentation and consignment notes.
• Liaise with various departments, including Account Managers.
• Ensure paperwork meets legislative requirements and ISO 9001 standards.
• Occasionally liaise with suppliers for collection-related data.
• Handle supplier and customer invoices and resolve queries.
• Generate and manage reports as needed.
• Process waste samples, data sheets, and specifications.
• Provide support during peak periods and holidays

The Candidate:

• Strong administrative experience 
• Excellent written and verbal communication skills with a proven track record in Customer Services.
• Ability to effectively liasie with internal and external stakeholders.
• Strong multitasking abilities within a fast-paced team environment.
• Proficient in IT skills, including accurate data entry and proficiency in the Microsoft Office suite.

Salary £24,000-£28,000 plus 28 days holiday (plus a day off for your birthday), healthcare cash plan and free parking. 
If you're ready to take on this exciting opportunity then please apply today!