Air Customer Service Administrator

YOUR ROLE
Our Air Operations team based in Hounslow have the need for a Customer Service Administrator to join their Export department. This role is primarily responsible for the daily delivery of superior Customer Service, ensuring our customers receive a consistent and positive experience in accordance with operational excellence guiding principles.
WHAT ARE YOU GOING TO DO?
• Review, accept and process customer bookings in line with station process & digital solutions.
• Assist customers with existing quotes, tariff queries, complaints and requests providing resolution where possible.
• Develop customer relationships and act as the first point of contact for customers that require guidance.
• Generate customer specific reports reporting on weekly customer calls.
WHAT ARE WE LOOKING FOR?
Customer centricity will be at the heart of everything you do therefore you will have demonstrable experience of building and developing exceptional customer relationships. You will have proven administration experience with an understanding of freight forwarding documentation, preferably within an Air Operation.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.