Customer Service Administrator

Customer Service Administrator - Stratford - £15 an hour

Apply now for immediate consideration for a 30 minute teams slot!

Customer Service Administrator needed due to a backlog of works for 2024 within an energy and utilities organisation in the Stratford, London area. My client are therefore in urgent need of a Customer Service Administrator to join the team on a temporary basis of up to 6 months.

Due to the nature of this role we require ALL candidates applying to be on a notice period of no more than 2 weeks.

What the role entails:

As a Customer Service Administrator, you will be responsible for:

• Setting up RSA new accounts. Contacting our residents to sign up for a new account for the business to be able to bill customers.
• COT - process move out and generate final invoice if required.
• Allocate unassigned payments- investigate and trace.
• Letter download/ sort and upload to printer
• Meter data entry for manual meter entry
• Meter engineer report, reactive jobs- call customers to arrange appointment for meter investigation
• Liaising with engineers and head office to coordinate work orders
• Managing schedules and bookings for engineers
• Contacting resident to book in HIU Inspection appointments (current backlog for 2024 is approx. 4500 appointments to be booked in)
• Sending out termination letter to empty properties not being billed under void .
• Running monthly report to the business regarding finance and consumptions

Experience required for the Customer Service Administrator position

• This role will require a high standard of Customer Services and Administrative excellence, along with robust working practices needed to meet the challenges of this demanding environment.
• Ideally with some technical/financial background would be of benefit, the successful candidates will also have MS Office skills and a 'can-do' approach to a variety of co-ordination and administrative functions
• Utility industry background would be of benefit (heating) or similar

This really is a fantastic opportunity for a Customer Service Administrator to get involved with a well established organisation, great team and working environment.

Please note that the Customer Service Administrator position requires candidates to have full Right to Work in the UK

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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