Customer Service Administrator

Customer Service Administrator
About Us: At Morson, were excited to partner with Severn Trent, a leading water company serving millions of customers across the UK. Joining Severn Trent means becoming part of a company committed to delivering high-quality water and wastewater services while maintaining a focus on sustainability and community engagement.
Position: Customer Service Administrator
Location: Raynesway, DE21 7BE
Duration: 6 week temporary contract with possibility for extension / perm opportunities
Shift Pattern: 8 AM - 4 PM Monday to Friday
Hourly Rate: £12.36 (£24,100 pro rata)
About the Role: As a Customer Service Administrator at Severn Trent, you’ll have the opportunity to provide outstanding service to our valued customers. You’ll play a key role in ensuring customer satisfaction by keeping them informed about engineer visit arrangements, addressing inquiries, and ensuring a seamless experience throughout the process. Your focus will be on delivering clear and empathetic communication to maintain positive customer relationships.
Key Responsibilities:

• Maintain proactive communication with customers who have scheduled engineer visits, ensuring they are informed of any potential delays.
• Provide professional and empathetic responses to customer inquiries, demonstrating your strong communication skills.
• Collaborate effectively with a diverse team to ensure accurate and timely updates are conveyed to customers.
• Accurately document customer interactions in the system, ensuring comprehensive and clear records.
• Uphold the company’s commitment to delivering exceptional Customer Service at all times.

Skills and Qualifications:

• Minimum 6 months of Customer Service experience, showcasing your ability to effectively engage with customers.
• Excellent verbal and written communication skills to convey information clearly and professionally.
• Strong attention to detail, enabling accurate and comprehensive documentation of customer interactions.
• Flexibility to adapt to a rotational shift pattern within the hours of 8 AM - 4 PM.

What’s in It for You:

• Opportunity to be part of Severn Trent, a respected water company with a commitment to service excellence and sustainability.
• Gain valuable experience in Customer Service while contributing to a key function within the company.
• Competitive hourly rate of £12.36 for the duration of the 6 week temporary role.
• Opportunity to get your foot in the door and apply for permanent roles within the business.