Scheduler And Customer Service Administrator

Job Title: Scheduler and Customer Service Administrator

Morson Talent are currently working in partnership with Severn Trent, a leading utilities company based in Pride Park, Derby. We are currently looking to recruit a Scheduler / Customer Service Administrator to come and work within the Planning team at Severn Trent.

Daily Duties:

You will be responsible for building and dispatching work for teams that are part of green recovery program, installing free of charge lead replacement pipes. You will be the main point of contact for keeping customers, local authorities and engineers informed throughout the process. 

Location: Pride Park, Derbyshire
Job Type: 9 Month Contract, 37 hours per week (Monday to Friday)
Salary: £13.37 per hour (£25,723.88 PA Pro rata)

Job Duties:

• Act as the primary point of contact for scheduling appointments, speaking with customers, engineers and local authorities to ensure the work is compliant and can go ahead.
• Coordinate with internal teams to ensure timely delivery of services and resolve scheduling conflicts.
• Maintain accurate records of appointments, customer interactions, and service requests.
• Provide exceptional Customer Service by addressing customer concerns and ensuring satisfaction.
• Assist in administrative tasks such as data entry, filing, and document preparation.
• Support the team in meeting deadlines and achieving operational efficiency.

Required Qualifications:

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work effectively in a fast-paced environment.

Experience:

Previous experience in Customer Service or scheduling roles is preferred.

Knowledge and Skills:

• Understanding of scheduling principles and Customer Service best practises.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to resolving issues.

Preferred Qualifications:

• Additional certifications in Customer Service or administration.
• Experience using scheduling software such as SAP, Click, or CRM systems.
• Knowledge on NSRWA is ideal but not essential. 

Working Conditions:

This role is primarily office-based, with opportunity for hybrid working once you are at full competency. Standard working hours are Monday to Friday, between 7:30am - 4pm on a rota. 

To apply, click APPLY below.