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Form of workCustomer Service Administrator, Customer Service Advisor, Administrator, CSA : £22 - 26k basic salary. Rapidly expanding business offering fantastic career progression opportunitiesOverall Job Purpose:Providing core administrative functions to support the work of the business. Ensuringefficient and effective support is provided and that business needs areprioritised and managed effectively.Duties & Responsibilities:Customers Services Support:* Communication with customers taking orders, queries, complaints, via phone, email, and salesforce.* Order processing.* Communication with relevant supply division.* Ensure required feedback to customers is completed within the set time frames.* Prepare reports and letters for customers as required.* Ensure KPI and SLA's are met within the agreed timeframes.Reception Support:* Support main reception activities.* Meet and greet visitors and ensure health and safety procedures are observed.* Communicate the arrival of visitors to the relevant person.* Sign for deliveries* Maintain personal files by filing and scanning daily paperwork.* Processing of stationery orders.Production & Operations Support* Communication with relevant production divisions and managers as required.* Produce productivity data on a weekly basis.* File and review active ISO procedures.* Maintain order fulfilment data.* Prepare reports and letters as required.* Support dairy arrangements and travel.* Create and analyse specific customer data as required.* Provide core administrative functions to support the work management.General Support* Raise purchase orders using Sage* Record products in stock using Sage* Support internal and external post* Order stationary* Ad hoc support to Administration Manager* To highlight issues of an urgent nature to Admin ManagerEssential Skills and Behaviours required for Success* Self-motivation and confidence.* Strong Excel skills.* Excellent communication skills - to include written and verbal skills.* Passionate about putting the Customer first with a positive, friendly attitude.* Excellent quality management and accuracy focus in all types of administration.* Good organisational skills with a detailed and structured approach to work.* Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.* Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).* Ability to multi-tasks and be resilient in a high pressured and fast paced environment.Professional Experience/Preferred* Administration experience in a Sales or Customer facing Contact Centre environment.* Outbound calling - soft selling skills.* Proven experience in the ability to meet robust targets that focus on customer care and accuracy.* Experience in the consistent use of different systems and Microsoft software packages.Mandeville is acting as an Employment Agency in relation to this vacancy
