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Form of workAre you an organised and motivated individual who thrives in a fast-paced environment? Elevation Recruitment are currently working with business in Chesterfield, who are looking to expand their team with a Customer Service Administrator.
As a Customer Service Administrator, you will play a vital role in ensuring clients receive top-notch service. We are looking for a proactive and detail-oriented candidate who thrives in a fast-paced environment.
Key Responsibilities of the Customer Service Administrator:
- Customer Support: Serve as the main point of contact for customer enquiries, providing timely and accurate information, and resolving issues to ensure customer satisfaction
- Order Processing: Efficiently process customer orders, track shipments, and collaborate with relevant departments to ensure on-time delivery
- Documentation: Maintain organised records of customer interactions, transactions, and inquiries
- Communication: Keep customers informed about order status, product updates, and any relevant information to enhance their overall experience
- Issue Resolution: Address and resolve customer complaints or concerns, escalating complex issues to the appropriate departments when necessary
- Administrative Tasks: Provide general administrative support, including data entry, filing, and maintaining customer databases
Skills needed of the Customer Service Administrator:
- Previous experience in Customer Service or administrative role is preferred
- Excellent communication skills, both written and verbal
- Strong organisational and multitasking abilities
- Positive and customer-focused attitude
- Ability to work collaboratively in a team and adapt to changing priorities
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the positions in more detail, we would love to hear from you. If this role isn’t quite right, but you would like to arrange a confidential chat about the next step in your career, please get in touch!
