Service Administrator

Location: Victory Road, Derby, DE24 8ELJob Type: Fixed Term for 6 months Hours: 20 hours per week, working days to be discussed at interview (flexible start and finish times to be agreed)Salary: £24,500 per annum pro rataBenefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays pro rata. We have kitchen facilities on our site and provide free tea and coffee for our employees.Do you want to continue your training and development? At Hydro we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business.HYDRO HYDRO is a global aerospace company with headquarters in Germany's Black Forest. Our UK facility has recently relocated to larger premises due to our continued growth. We are close to the A50, M1 and M42 and within a short commute time from Derby, Nottingham, and Leicester. We are co located on the Rolls-Royce campus on Victory Road, Derby, our largest UK customer. Our UK business specialises in the production and delivery of aerospace tooling. Manufacturing and sourcing tools for engine and airframe build and repair, working with high profile OEMs to deliver quality products day in, day out.This is an exciting time to join our business, having experienced significant growth within our manufacturing order book we are now rapidly expanding our UK based capabilities.About this role: This is a fantastic opportunity for an individual who wants to develop their skills further working in a fast- paced environment. The role of the Service Administrator will be primarily responsible for booking in of new service jobs, following up on all open quotations. Raising invoices for completed jobs, liaising with customers in relation to day-to-day queries and supporting the team with any other required administrative tasks. Responsibilities:

• Booking in of new Service jobs in SAP and Geeni
• Check and action jobs at sales gate on Geeni
• Follow up on open quotations and process approvals for Service
• Update open WIP report for invoicing purposes
• Close out completed jobs and create delivery notes
• Raise invoices for completed jobs
• Create Service repair quotations
• Create service notifications
• Liaising with customers in relation to queries and AOG requests
• Compilation and administration of work instruction pack for operations team
• Upon receipt of a quote request, generating quotations and ensuring orders are processed in a timely manner
• Invoicing of spares and service jobs
• Ensuring deliveries are on time and escalating if there is a delay
• Communication with customers or other client company personnel to build, maintain and develop effective business relationships
• Continuous development of product knowledge
• Supporting the service team with any required administrative duties
• Provide holiday and absence cover for the Service Spares Account Manager as designated by the Operations Director
• Any other reasonable duties as assigned by the Operations Director

Experience and Knowledge:

• Key Skills / NVQ (or equivalent) in Administration.
• SAP Experience desirable bit not essential as training will be given to the successful applicant.
• Ability to communicate clearly, both written and verbal
• Good computing skills across the Microsoft office suite, including Excel and Word
• Excellent attention to detail and ability to identify anomalies in data.
• Experience of working in an engineering environment would be advantageous
• Excellent attention to detail
• Flexible and adaptable
• Ability to work unsupervised
• Ability to manage own priorities and workloads
• Self-disciplined with excellent organisational and time management skills.

You may have experience in the following: Administrative Support Specialist, Service Coordinator, Operations Support Administrator, Customer Service Administrator, Service Operations Assistant, etc.REF-