Customer Service Administrator

Customer Service Administrator- Temporary Role
About Us: At Morson, were excited to partner with Severn Trent, a leading water company serving millions of customers across the UK. Joining Severn Trent means becoming part of a company committed to delivering high-quality water and wastewater services while maintaining a focus on sustainability and community engagement.
Position: Customer Service Advisor / Customer Service Administrator
Location: Raynesway, DE21 7BE
Duration: 4 week temporary contract with possibility for extension
Shift Pattern: 8am - 4pm Monday to Friday
Hourly Rate: £12.36 (£24,100 pro rata)
About the Role: As a Customer Service Administrator at Severn Trent, youll have the opportunity to provide outstanding service to our valued customers. Youll play a key role in ensuring customer satisfaction by keeping them informed about engineer visit arrangements, addressing inquiries, and ensuring a seamless experience throughout the process. Your focus will be on delivering clear and empathetic communication to maintain positive customer relationships.
Key Responsibilities:
• Maintain proactive communication with customers who have scheduled engineer visits, ensuring they are informed of any potential delays.
• Provide professional and empathetic responses to customer inquiries, demonstrating your strong communication skills.
• Collaborate effectively with a diverse team to ensure accurate and timely updates are conveyed to customers.
• Accurately document customer interactions in the system, ensuring comprehensive and clear records.
• Uphold the companys commitment to delivering exceptional Customer Service at all times.
Skills and Qualifications:
• Minimum 6 months of Customer Service experience, showcasing your ability to effectively engage with customers.
• Excellent verbal and written communication skills to convey information clearly and professionally.
• Strong attention to detail, enabling accurate and comprehensive documentation of customer interactions.

Whats in It for You:
• Opportunity to be part of Severn Trent, a respected water company with a commitment to service excellence and sustainability.
• Gain valuable experience in Customer Service while contributing to a key function within the company.
• Working hours - Monday to Friday, 8am - 4pm (no weekend work)
• Competitive hourly rate of £12.36 for the duration of the 4 week temporary role, with possible extension.
• Collaborative and supportive team environment that values your contributions.

This role has an immediate start. If you are interested, please click APPLY below.