Customer Service Administrator

Our client based in Staines is looking for a strong Customer Service Administrator who has experience using Salesforce. Fully office based and working within a small specialist team but for a large well-known organization, this is a busy and fast paced role where we need someone who can communicate well with customers over email and on the phone, whilst ensuring excellent attention to detail.

What you will be doing:

- Providing outstanding Customer Service by dealing with customers over email, via the portal and the phone.

- Performing generally repetitive tasks such as data entry and validation using Salesforce

- Dealing with customer enquiries and issues quickly and effectively

- Liaising with internal departments in order to resolve queries

- Processing claims

- Generating weekly and monthly KPI reports

What skills and experiences you will have:

- Experience in working with Salesforce

- Strong Excel and Outlook skills and be confident in using spreadsheets

- Excellent Customer Service skills and confident in dealing with external customers

- Experience of working under pressure and prioritising tasks

You will be rewarded with a competitive salary and benefits including:

- Up to £25,000 basic

- Company pension

- Training opportunities for further personal development

- Access to wellbeing programmes and discount schemes

- Modern working environment with a great team atmosphere

- Due to the industry our client is in, applicants will need to have no more than a 28 day employment gap in the last 5 years.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.