Customer Service Administrator

Call Handler/ Customer Service Administrator

20 hour week, Shift work

4 days a week

The different shifts - 1pm-6pm & 8am-1pm

Include one day of the weekend either staurday or sunday

Salary - 26k pro rata - 13k

We're recruiting for candidates with proven administration and Customer Service skills to join a facilities helpdesk team based in Merseyside.

Responsibilities:
The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent Customer Service is provided to our end-client. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets. The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment. Previous helpdesk or facilities experience is not a critical requirement.

Essential Qualifications/Skills:
- Previous administration experience
- Excellent telephone manner
- Excellent attention to detail
- Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems

Please apply to be considered.